General support
Passenger, account and app queries
support@siarides.co.zaSouth African support
Get help from SIA Rides.
Contact the right support channel for passenger trips, driver onboarding, safety follow-up or business partnerships.
Immediate danger or collision
Contact emergency services first.
Move to a safe location if possible. Use the in-app safety tools to share the active trip and preserve details for follow-up, but do not rely on a support form during an emergency.
South Africa emergency numbers112 from a mobile10111 SAPS
Route your inquiry
Send a support request
Choose the category that best matches your query and prepare a structured email for the support team.
Direct communications
Email the right team
Use a dedicated mailbox so your message reaches the appropriate support queue.
Driver partners
Onboarding, vehicles and payouts
drivers@siarides.co.zaSafety follow-up
Non-emergency safety reports
safety@siarides.co.zaPublished email channels should be confirmed before launch. Phone and WhatsApp details will be added when operational numbers are verified.
Planned physical support
Regional support and driver hubs
Planned hubs will support document checks, vehicle inspections and in-person assistance. Final addresses and opening dates will be published after confirmation.
Johannesburg
Sandton area
Hours to be announced
Gauteng
Cape Town
Central metro
Hours to be announced
Western Cape
Durban
Umhlanga area
Hours to be announced
KwaZulu-Natal
Self-service
Contact and support questions
Quick guidance for common support needs.
How do I report a lost item?
Use the completed trip in the passenger app when available, or email support with the trip date, approximate time and a description of the item. Never publish personal trip details on social media.
Where can I get help with driver onboarding?
Choose Driver partner in the inquiry form or email the driver support mailbox with your application reference. Do not email identity documents unless the official onboarding workflow asks for them.
How should I report a non-emergency safety concern?
Use the in-app trip report where available or contact the safety mailbox with the trip reference and a factual description. For immediate danger, contact emergency services first.
When will physical support hubs open?
Locations and hours will be published only after leases, staffing and appointment processes are confirmed. Until then, use the official digital support channels.
